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Toll og avgifter er inkludert for kunder i Norge, Storbritannia og innenfor EU.

For kunder utenfor disse områdene kan toll, importavgifter og skatter påløpe og må betales ved levering.

Hvis du mener du har blitt belastet feil, vennligst kontakt vårt supportteam.

Vi tilbyr gratis frakt på bestillinger over 99 EUR for kunder i Norge, Storbritannia og innenfor EU. Standard fraktpriser gjelder for bestillinger under dette beløpet.

For kunder utenfor disse områdene vil fraktkostnadene bli beregnet ved utsjekk og kan variere avhengig av destinasjonen.

Vi sikter på å levere innen 3 virkedager i Europa og 5 virkedager i resten av verden. Vennligst merk at det kan ta lengre tid på grunn av etterslep hos lager eller transportør.

Vi bruker UPS, DHL eller Royal Mail avhengig av leveringsstedet.

Noen ganger tror tollvesenet feilaktig at Sleepytroll inneholder litiumbatterier (som regnes som farlig gods) og vil returnere forsendelsen. I disse sjeldne tilfellene vil vi kontakte deg og sende pakken på nytt.

Vennligst sørg også for at adressen og kontaktinformasjonen din er korrekt skrevet, da transportørene vil nekte levering til en adresse som ikke er registrert på ditt navn.

Hvis det mangler noe i bestillingen din, ber vi deg om å umiddelbart varsle vårt supportteam og ta et bilde av innholdet slik det ble presentert for deg.

Først kan du prøve å tilbakestille ved å holde inne + og – knappene i 5 sekunder til de blinker. Hvis dette ikke fungerer, kan du sende en forespørsel til vårt supportteam.

Vennligst inkluder LOT-nummeret (finnes på undersiden av din Sleepytroll), en beskrivelse av problemet, en video og/eller et bilde som viser problemet, samt informasjon om når og hvor det ble kjøpt.

Vennligst merk at alle reklamasjoner må rettes til butikken hvor
produktet er kjøpt.

Batteritiden til Sleepytroll vil være kortere når den brukes i kaldt vær, og vil også, som andre elektroniske produkter, bli noe redusert ved langvarig bruk. Hvis din Sleepytroll har et grønt lys etter lading i mindre enn 2 timer, vennligst la den stå i laderen i 2 hele timer.

Gen 2 er kompatibel med en USB-C-kabel, som er lett tilgjengelig hos de fleste elektronikkforhandlere.

Hvis du trenger en erstatningslader for originalversjonen (svart og blå), er vi dessverre utsolgt for reservedeler. Du kan imidlertid kjøpe en kompatibel universallader via disse lenkene:

• Internasjonale kunder (Amazon): Universallader på Amazon
  
• Norge: Universallader hos Teknikkdeler.no
  
• Sverige: Universallader hos Teknikdelar.se
  
• Danmark: Universallader hos Teknikdelar.dk

For å starte en retur, vennligst les gjennom vår Returpolicy. Hvis bestillingen din oppfyller returkravene, kontakt vårt supportteam på support@sleepytroll.com med ordrenummeret ditt og årsaken til returen. Vi vil deretter gi deg en returetikett og videre instruksjoner.

Vennligst merk:

Returfrister og betingelser varierer etter region.

Et returgebyr på 20 EUR / 10 GBP / 20 USD vil bli trukket for å dekke deler av returkostnadene.

In sensor mode, detected sound or movement starts three minutes of rocking. Sleepytroll then stops and waits in sensor mode for the next trigger. Sensor sensitivity can be adjusted on the device and in the app.

No. Sleepytroll is an automatic rocking accessory. The sensors respond to sound and movement but do not measure sleep, breathing, or medical conditions.

A single continuous rocking session lasts up to 60 minutes using the physical button, or up to 180 minutes using the Sleepytroll Connect app. The battery provides up to 12 hours of total operating time per charge, depending on settings and use. This is accumulated use across several sessions, not 12 hours of uninterrupted rocking.

Yes. Sleepytroll Baby Rocker Gen 2 is the name used in Europe and Sleepytroll Stroller Rocker Gen 2 is the name used in the United States. It is the same product with the same functionality and operating modes.

Gen 2 rocks for up to 180 minutes via the app (60 minutes using the physical button), compared with up to 40 minutes on Gen 1. Gen 2 has a brushless motor instead of a brushed motor, up to 12 hours of battery operating time instead of up to 8 hours, USB-C charging, and app connectivity. Both generations have sound and motion sensors and sensor sensitivity can be adjusted with the buttons on the device; on Gen 2 it can also be adjusted in the app.

Ja, Sleepytroll er CE-, FCC-, RCM- og ISED-sertifisert. Sleepytroll er grundig sikkerhetstestet av TÜV, et globalt produkttestingsselskap.

The Sleepytroll should always be mounted vertically, as mounting it in any other ways will put excessive pressure on the motor and void the legal guarantee.

It is also important to tighten the strap as much as possible, as the stroller/bedside/bouncer/crib should be moving, not the Sleepytroll. 

Close charger port when charging is finished. Sleepytroll can be used in temperatures from -10C/14F to 35C/95F. Please read the manual for information on the correct storage when storing over time. 

Yes. Sleepytroll can be used from birth when it is correctly attached to compatible equipment and used according to the official instructions. 

Sleepytroll is a wonderful sleeping aid, but it does not work on all babies. Does your baby like being in the stroller or crib, and like being rocked? Then chances are it will work wonders! 

Keep in mind that for countries in the EU + Norway we have a 30-day satisfaction guarantee on Sleepytroll should your baby somehow not be seduced by our rocking motions 😉

For other countries a 14 day return window applies, given that the products are unopened and unused.

It may seem natural to choose the highest setting for the strongest rocking, but this is not always the case. Every stroller has its own natural rocking rhythm, depending on its weight, wheels and suspension.

On the highest setting, the Sleepytroll rocks faster, which can give a quicker but shorter movement. On a medium setting, the rocking is slower, and the stroller often has more time to follow the motion. This usually gives a deeper and smoother rocking effect, much like when you rock the stroller by hand.

We recommend starting on a medium setting and adjusting up or down one step at a time until you find the rocking that suits your baby best. For the best result, make sure the Sleepytroll is mounted vertically and tightly, and avoid hanging heavy bags on the stroller

When not in use, remove the charger from the wall and store the product in a dry place out of direct sunlight and out of reach of children. 

When storing the product for long periods, be sure to charge at least twice a year to prevent deterioration in performance due to self-discharging and choose a storage area where the temperature is between +10ºC and +30ºC. Clean the product with a cloth dampened with water only. Do not use soap or chemicals on the cloth.

When not in use, remove the charger from the wall and store the product in a dry place out of direct sunlight and out of reach of children. 

When storing the product for long periods, be sure to charge at least twice a year to prevent deterioration in performance due to self-discharging
and choose a storage area where the temperature is between +10ºC and +30ºC. 

To restore battery to original performance, repeat several cycles of charging and discharging (run product at maximum effect on an empty pram until the batteries are flat).

No additional adapter is needed for compatible strollers and prams with a suitable continuous handlebar that allows secure vertical mounting. Umbrella strollers with separate handles may not be compatible. If you are unsure about a specific model, please contact Sleepytroll customer support.

No. Sleepytroll is designed to mimic the movement of a parent rocking and will not void your stroller’s guarantee.

The Sleepytroll Bouncer Adaptor fits most traditional baby bouncer
designs with round tubular surrounding frames (like the Babybjörn Bouncer). 

Not sure if it will fit your bouncer? Send us a request with a link to your current bouncer and we will try to help. 

Yes, if the bedside crib or bassinet can be rocked gently by hand and there is a suitable place to attach Sleepytroll vertically. Which adapter you need depends on the frame, but most bedside cribs need the Bouncer Adapter. If you are unsure, please contact customer support before buying.

Is your baby’s bed already rockable by hand? Then you might not need the Bed Rocker Feet. Is there somewhere to add the Sleepytroll vertically (important!) on the bed? Then you might not need the Bed Adapter. However, if you are not able to rock the bed by hand and there is nowhere to hang Sleepytroll vertically on the
bed you would need both. Solid wooden cribs that cannot be rocked by hand need
both the Bed Rocker Feet and the Bed Adapter.

Bed Rocker Feet works on cribs with wooden legs that are not heavier than 22kg/48,5lbs (excluding the weight of mattress, beddings, and baby).

You would need to drill 3mm holes in the wooden legs. Please see our tutorial here.

No. Sleepytroll transfers movement to equipment that can already rock, or that has been fitted with a rocking accessory such as the Bed Rocker Feet. It cannot make a rigid playpen, play yard, or other stationary structure on the floor rock.